Shipping policy

Key Information

Order Cut-Off Time: 10:00 PM PST
Processing Time: 1–3 business days (Monday–Friday)
Delivery Time: 3–6 business days (Monday–Friday)
Free Delivery: Available for all orders within Canada
Including processing and delivery, your order will arrive within 4–9 business days.

Shipping Process

Once your order is placed, you’ll receive a confirmation email indicating that your order is being processed. Orders are typically handled within 1–3 business days (Monday–Friday).

After your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number. The estimated delivery time is 3–6 business days (Monday–Friday), depending on your location.

We’re pleased to offer free delivery on all orders within Canada — no minimum spend required.

Possible Delays

If your order hasn’t arrived within the maximum estimated timeframe, don’t worry. Please allow up to 2 extra business days for potential carrier delays.
If your package still hasn’t arrived after this period, kindly reach out to us with your order number, and we’ll investigate the issue promptly.

For delayed orders, we kindly ask you to allow up to 3 additional working days before info@northwardrobe.com.

Cancellations

To cancel an order, please contact us at info@northwardrobe.com as soon as possible.
Once an order has entered the processing stage, we are unfortunately unable to cancel it.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please accept our sincere apologies.
Send clear photos of the issue to info@northwardrobe.com, and our team will review your case immediately to provide a suitable resolution.

Need Help?

If you have any questions, concerns, or need assistance with your order, we’re here to help.
Whether it’s about a recent purchase, product details, or our policies, our customer service team is ready to assist and ensure a smooth shopping experience.

You can contact us anytime via email at info@northwardrobe.com, or through our contact form on the website.
We aim to respond as quickly as possible and provide thorough, helpful support.

Your satisfaction is important to us, and we’re committed to making your experience with North Wardrobe a positive one — from checkout to delivery.

Contact Us

Shop: North Wardrobe

Address: 12090 Rue Ranger, Montréal, QC H4J 2K8, Canada

Email: info@northwardrobe.com
Phone: +1 4387953166
Frequently Asked Questions

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM